Terms of service

Last updated: May 2026

These Terms are published by HAEM Honey, VPO Hafizpur, Yamunanagar, Haryana-135002 (GST: 06AAICK6077A1ZN).

Welcome to Haem Honey. These Terms and Services ("Terms") govern your use of our website located at https://haemhoney.com ("Site"), and the purchase of any products ("Products") from our online store. By using our Site, you agree to be bound by these Terms. Please read them carefully.

1. Use of the Website

By accessing or using haemhoney.com, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or legal guardian. You agree to use the Site for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use of the Site.

2. Products and Pricing

All descriptions, images, references, features, content, specifications, and prices of Products described or depicted on the Site are subject to change at any time without notice. We reserve the right to discontinue any product at any time. All prices are in Rupee and do not include applicable taxes or shipping costs unless otherwise stated.

Price changes will not affect orders already confirmed. You will always be charged the price displayed at the time of placing your order.

3. Orders and Payments

When you place an order, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price, or if we suspect fraudulent activity.
Payments are processed securely through our third-party payment gateway providers. By placing an order, you agree to pay the total amount including any applicable taxes and shipping charges.

4. Shipping and Delivery

We strive to process and ship orders promptly. Estimated delivery times are provided for convenience and are not guaranteed. We are not liable for delays caused by external factors such as courier delays, weather conditions, or customs processing.

While we are not liable for courier delays beyond our control, we will make reasonable efforts to assist you in tracking and resolving delivery issues.

5. Returns and Refunds

Please refer to our Return & Refund Policy for information on returning products and receiving refunds. If you are not satisfied with your purchase, contact us at haemhoney@gmail.com within 7 days of receipt. Eligible returns will be processed as a replacement or refund within 7–10 business days of receiving the returned product.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Haem Honey or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Haem Honey shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Products. We provide all Products "as is" without warranties of any kind unless otherwise stated.

8. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Changes to Terms

We will notify users of material changes via email or a prominent website notice at least 7 days before they take effect. Continued use after that period constitutes acceptance.

10. Governing law / Law of jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
In the event of any dispute, claim, question, or disagreement arising out of or relating to these Terms and Conditions, the use of the website haemhoney.com, its products, services, or any related matter, the parties shall first attempt to resolve the dispute through friendly discussions.
If the dispute is not resolved amicably within 30 days from the date of notice of such dispute, the matter shall be referred to and finally resolved by arbitration under the Indian Arbitration and Conciliation Act, 1996.
The place of arbitration shall be Delhi, India, and the arbitration proceedings shall be conducted in English.
The courts located in Delhi, India shall have exclusive jurisdiction to adjudicate any matter arising out of or in connection with these Terms and Conditions.

Arbitration shall be the primary dispute resolution mechanism. Courts shall have jurisdiction only for interim relief or enforcement of arbitral awards.

11. User Account Terms

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

12. Contact Information

For any questions about these Terms, please contact us at:
Haem Honey Email: haemhoney@gmail.com Website: https://haemhoney.com

13. Grievance Officer

Abhinav Kamboj, HAEM Honey, VPO Hafizpur, Yamunanagar, Haryana. Email: haemhoney@gmail.com. Complaints resolved within 30 days.